Account upgrade & Kennel upgrade question.

Melrose437 · January 2016

Alright so by mistake while trying to purchase only a kennel upgrade I upgraded my account. After realising my mistake I also purchased the kennel upgrade.

My question is where do I select which kennel I would like to be upgraded to pro and which kennel I also upgrade with pro that came along with my account upgrade of 6 months.

if anyone can help me find this it would be great.

p.s Both kennels I want to make pro are already pro's I assumed the pro expiry date would just be changed but they are the same and my pro training expires tomorrow.

Melrose437 · January 2016

For anyone interested I think the issue is that you cannot add a Pro upgrade to an existing one... So I placed a support ticket in the meanwhile since I think it's a bug while also being a support issue.... hope this gets fixed so players can do it themselves later on.

lindsey Pagan · January 2016

How long does it take when you upgrade an account until it kicks in?

Melrose437 · January 2016

It is automatic, if you pay by credit card your account is extended as soon as you return from the paypal page to virtualpups. By bank e check it takes 6 to 8 business days before it changes when they receive the payment.

kennel upgrades are also automatic like the account, I just ran into the issue of not being able to extend my pro upgrades on existing pro kennels.

Alabama · January 2016

Thanks Melrose

Melrose437 · January 2016

Welcome Bama, glad I can help out with answers since many players also help/helped me when I had and still have questions

Howdy, Stranger!

Account upgrade & Kennel upgrade question.

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